Trade account customers

Terms & conditions for trade account customers

Bank & VAT details

Account name: Coral Passion

Sort code: 20 70 93

Account number: 9064 2835

VAT number: GB 274362005

  1. Current charge rates are set at £55 per hour plus VAT. We will charge same for traveling time, plus time spent on site is also billed. Our charge rates are detailed on our website: https://coralpassion.co.uk/aquarium-maintenance/
  2. Credit terms are extended to very few clients and where we do so, it is strictly 30 days from the date of invoice with no reminders or chasing from us, invoices are sent by email only. If a client fails to pay within this period all future work & goods will be on a pro-forma basis. There will be no second chances.  All livestock must be paid for in full before leaving our premises.  Only dry goods & tank maintenance can be taken on 30 days credit.  Dry goods being taken on credit will require a text message from from who ever collects to digitally record the date and item amount, before leaving the shop.  Credit limit is capped at a maximum of £1000.00 and we hold you personally liable for any debts, not your limited company.  Credit is only given after providing proof of home address and after providing at least two trade references from existing creditors that you currently deal with.  For proof of home address we require at least two items, one of which must be your passport or driving licence and the other must be a utility bill or personal bank statement that is no more than 2 months old.
  3. With a reef tank, no matter how skillful the reefkeeper, some losses of fish or corals are inevitable – however the overall result we all should aim for is to keep these at an absolute minimum. Coral Passion will not be held responsible for any losses of livestock, irrespective if animals have come from us or another source.
  4. Unless you have daily visits by Coral Passion, more sporadic site visits (once or twice a week) will mean that we will need to impart a lot of knowledge and animal husbandry onto you and whoever else will have input onto the tank, between visits. Some clients will really undermine their own results by not following some basic rules and guidelines.  No matter how much money you throw at a tank, if the foundations are not understood and correctly applied the results will be limited.
  5. Any floods or accidents resulting in damages to property or people, livestock losses or animal or human health issues will be the client’s liability entirely, we suggest you check with your insurance provider to make sure you are adequately covered for running a reef aquarium and having it professionally maintained. Coral Passion will not accept any liability whatsoever, our insurance will cover our vehicles and our physical walk in retail premises only.
  6. DOA stands for dead on arrival. Any wrasse from the the following groups will not have any DOA guarantee (Anampses, Macropharyngodon, Pseudojuloides). All these wrasse are extremely sensitive to transportation and literally putting them in a bucket or bag can stress them enough to kill them, if you are not happy to accept the extreme sensitive nature of the aforementioned then we advise you do not purchase them.  All other livestock items will have a DOA guarantee, this means that if the animal dies before you add it to your aquarium, then we will replace free of charge after we have seen a video taken of the animal in the transport bag.  Coral Passion does not offer any guarantee on how long any animal may survive in your aquarium as there are simply too many variables outside of our control that may affect outcomes.

 

 

The below is a mandatory requirement for clients requiring credit facilities:

Home address:

Home telephone number………………………………………………………………………………………………….

House name or number……………………………………………………………………………………………………..

Street/road……………………………………………………………………………………………………………………

Town/city………………………………………………………………………………………………………………………

Post code………………………………………………………………………………………………………………………….

Print name……………………………………………………………………………………………………………………..

Date………………………………………………………………………………………………………………………………..

Signed………………………………………………………………………………………………………………………………

 

 

 

 

Trade reference 1.

Company name and address …………………………………………………………………………………………………………………………………………….

…………………………………………………………………………………………………………………………………………….

Email…………………………………………………………………………………….

Contact person……………………………………………………………………….

Telephone number………………………………………………………………….

 

 

 

Trade reference 2.

Company name and address …………………………………………………………………………………………………………………………………………….

…………………………………………………………………………………………………………………………………………….

Email…………………………………………………………………………………….

Contact person……………………………………………………………………….

Telephone number………………………………………………………………….