RETURN & REFUND POLICY
Unopened dry goods can be returned as long as we are notified within 14 days of delivery by email: email@example.com and, you will need to arrange appropriate insured postage to us at your expense. Returned goods will also incur a 10% restocking fee. Refunds will be returned to the same form of payment used, or if requested, store credit.
Any product that is not sealed (like rock, either dry or live) can not be returned, as we can not guarantee the quality to the next customer. Products that are sealed in original undamaged packaging may sometimes be accepted as a return at the sole discretion of the manager, in exchange for store credit, with no restocking fee.
Free shipping on dry goods is about 2-4 working days. Express postage is available at extra cost. For guaranteed next day delivery orders must be processed before 11am.
Our price match policy is there to try and compete with some of the competition and gain your business. We will do our best to match or beat any price as long as the following conditions are met:
- Does the seller have it in stock to collect that same day
- Is the seller within 30 miles of Coral Passion
- Is the item UK supported through domestic wholesale companies and not a ‘grey import’
- Is the seller online only or a walk in shop with corals and fish
For bulk orders and pallet orders, extra discount can be arranged. Please contact the shop in advance of your visit.
Price matching is only for dry goods, we will not try to price match livestock as we deliberately avoid low cost animals due to poor survival rates.
If for any reason out of our control we can not deliver within 5 working days, your order will be cancelled. In the event of cancelled orders, you will be due a refund less a cancellation fee of 15% of total order value. Reasons can include, but will not be limited to, incorrect address provided, failed delivery attempts, etc.
All our livestock is sold without warranty.
We do not offer any guarantees on suitability, quality or life expectancy once the animal leaves our care. It is down to the customer to ensure livestock being purchased is of suitable size, appearance, condition and most importantly, you should thoroughly research compatibility, care and environmental requirements before making a purchase. We urge people not to impulse buy, if you have any doubts at all, then do not purchase the animal.
We do not accept returned animals.
We encourage you to ask questions and examine any prospective purchases thoroughly before leaving our shop. We are happy to show you the animal from all angles to allow you to inspect and assess as required.
For people buying online and collecting after buying on line:
You can buy goods online and collect but you must collect within 5 days or your order will be cancelled. Cancelled orders will incur a cancellation fee of 10% of total order value. You will also need to bring proof of payment and identification, either a passport or driving licence if collecting.